Store Policy

Customer Care

At Rosie's Books, Tea & Tarot, we are deeply committed to providing exceptional service and support to our customers. Our Customer Care Policy reflects our dedication to ensuring your experience with us is positive, responsive, and exceeds your expectations. We strive to deliver top-quality products and services, and if for any reason you are not satisfied, we are here to listen and take the appropriate actions. We understand the importance of timely communication, and our customer care team is committed to responding to your inquiries and concerns as quickly as possible, typically within 24 hours during business days.
We believe in treating all customers with respect and courtesy, and our team is trained to handle every interaction professionally, ensuring a positive experience for you. You can reach our customer care team through email/contact form support during [M-F 9a-5p PT]. We actively monitor these platforms to respond to your messages and comments promptly.

Should any issues arise, we are committed to resolving them quickly and effectively. Our process involves carefully listening to your concerns, investigating the issue thoroughly, and providing a solution that addresses your needs. After resolving your issue, we will follow up to ensure your satisfaction and gather feedback for continuous improvement.

We highly value your feedback and encourage you to share your thoughts and suggestions, as your input is crucial in helping us improve our products, services, and overall customer experience. You can submit feedback via [email]. At [www.rosiesbookstore.com], we are committed to continuously improving our customer care practices by regularly reviewing our policies and procedures to ensure that we provide the best possible service. If you have any questions about our Customer Care Policy or need assistance, please do not hesitate to contact us.

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Privacy & Safety

When recording, processing and making use of your personal details, we adhere strictly to statutory regulations. We record, store and process your details for the overall processing of your purchase, including the provision of any warranties, for our service provision and technical administration and for our own marketing purposes. Your details are only passed on or shared with third parties if this is necessary for processing your order or for billing, or if you have given your prior consent. For example, service providers that we use will also receive the data which is necessary for processing your order. The data passed on in this way may only be used by our service providers to fulfil their function. Any other use of the information is not permitted. Your personal details are deleted, providing this is not prevented by any statutory obligations to retain such data, if you request it to be deleted, if there is no longer any requirement for it to be stored or if storing it is not permitted for other legal reasons.

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Facebook

Our website also uses plug-ins for the social networking site facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). If you access one of our webpages that uses one of these plug-ins, a link is created to the Facebook servers and the plug- in is shown on the page as a result of this information being reported to your browser. As a result, the Facebook server is sent information regarding which of our webpages you visited. If you are currently logged into Facebook, Facebook allocates this information to your personal Facebook user account. When you use the plug-in functions (e.g. clicking the "Like" button or adding a comment), this information is also allocated to your Facebook account. You can prevent this by logging out of Facebook before using the plug-in. You can find further information about the way Facebook stores and uses your data, about your rights in relation to this and the options for protecting your private sphere in Facebook's data protection information.

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E-mail Policy

We collect the e-mail addresses of those who communicate with us via e-mail and those who voluntarily include their e-mail addresses when ordering online. We may also collect your e-mail address if you provide it in the process of completing survey information or registering for online contests. We can’t obtain your e-mail address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it.
Other than the exceptions noted above, we will not sell, share or otherwise distribute your e-mail address. Any e-mail address supplied directly to us with respect to online orders, catalog requests, and requests for other information will remain in the sole possession of Bad Thoughts Golf. If you do not want to receive promotional e-mail from us in the future, please let us know by contacting us by email telling us that you do not want to receive promotional e-mail from us. Supplied e-mail addresses on our customer registration form will be used for order confirmation and alerts relating to an order.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please contact us by email.